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Software and Data Publishing Support

Advice By Telephone offer an efficient telephone support service for companies that provide products to their customers on various media, often on CD-ROMs and via the Internet. The helpdesk deals with initial running problems such as installation and set-up, faulty disks or internet connection problems, incompatible equipment, user inexperience.

How does the service help you?

  • Logged caller-reporting systems, enabling you to plan future marketing strategies.
  • We can offer pilot system for you to test the market.
  • We can answer all calls with your company name or generically with "Advice Line".
  • Information can be sent to your customers using your company stationery to preserve your corporate image.
  • We can help gauge satisfaction level on your product.
  • Monthly, quarterly or annual billing is available with call level reports.
  • Have your own individual national rate or 0856 telephone number line that can be directed to our helpdesk under your control.
  • Late night and weekend cover.
  • Direct line to the technicians - no queuing systems.
  • On-the-spot solutions to a large percentage of callers.
  • Reputation for clear, straightforward answers with no confusing, high-tech jargon.
  • Recent improvements in the service means technical support can now be provided via the Internet, either by e-mail, or on websites, either developed in house by our professional team, or by your designers.

Flexiblity means you can provide your customers with the best possible service...

The services we provide to our clients vary in that they are flexible to individual needs and budgets. However, the common aim they have is to reduce your in-house expenditure on technical support and provide a beneficial, multi-facetted support service to your customers. Advice By Telephone can be sub-contracted directly to your company, or to your clients as part of a complete CD-ROM publishing package that you can offer. Profits can be made either from the savings on your in-house support or from the mark-up of our service to your clients.

... with fantastic pricing

The price of running your CD-ROM support through Advice By Telephone will, in most case, be significantly less than providing an in-house service.

Most costing will depend on your specific needs. However, as a guideline, the standard price per month for set-up and 100 incoming calls, faxes or e-mails to the support line would be £600 plus VAT. Included in this price is the monthly reports, liaison, marketing information and standard feedback.

CD-ROM Client List

Advice By Telephone have worked for a large and varied clientele, supporting products such as beta test CD-ROMs, major IT publication cover disks, and PC gaming software.

Who have we helped?

  • One of the worlds largest motoring organisations.
  • Major national publishing houses such as:
    • VNU Publishing (What PC?, Personal Computer World, PC Direct, PC Magazine, Computer Active, EasyPC)
    • Dennis Publishing (Computer Shopper, Computer Buyer, PC Pro and PC Zone)
  • Thomson Directories (Business Search CD)
  • Seventh Level games
  • ... and many others!

Want to find out more?

If you would like to find out more about how our CD-ROM support can work for your company, we would be delighted to hear from you. Please call  Andrew Tollett on 0845 226 7686.