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What Does Advice By Telephone Do For You?
iSupport and the Gold Card services provide:
- Help on all hardware problems.
- Software and internet problem resolution.
- Easy to understand answers. No high tech jargon, just plain English explanations.
- Unlimited questions to the help desk.
- Peace of mind.
The Gold Service also provides as additional features:
- Immediate Telephone Support with no waiting, no menus and no irritating hold music.
- Business software support for business subscribers.
- Independent buying information.
- Contact details for makers of nearly all software and hardware products.
How do we help you?
Advice by telephone can help you in two ways.
We have two services
- iSupport, a personal technical support service provided by e-mail and available as a subscription.
- Gold Support, a business and personal computer support service by telephone, which includes our iSupport service.
iSupport is an technical support service which uses e-mail and web-pages to access the service. As such, you will require access to an e-mail account prior to subscription.
The Gold Support scheme is a telephone based service, but also offers the added service of providing buying advice and advice on business related software. Email and letters also can be sent at any time.
When can we help?
Depending on the way in which you ask your questions, you can contact us at different times.
Contact Type |
Hours |
Usual Response Time |
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|---|---|---|---|---|---|---|---|---|
E-Mail |
|
By the end of the following working day (hours listed below), usually sooner. |
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Telephone |
|
Immediate answer, solution where possible immediately, you may be asked to call back in a short while for more technical answers. Unfortunately, our engineers are unable to contact you back, to ensure we don't miss you if you are out, or if you have received another call while waiting for us. |
What does it cost?
There are several prices for different services within Advice By Telephone:
iSupport Service:
£12.00 (inc VAT) for A WHOLE YEAR - One person, one price
Gold Card Service:
£79.50 (inc VAT - discounts available) for one year's personal subscription
£99.00 (plus VAT) for one year's business subscription (1 or 2 users)
£7.95 (inc VAT) per month for an annual personal subscription
£9.90 (plus VAT) for one month's business subscription
Price for iSupport service and gold card personal subscriptions include VAT, Gold card business subscription excludes VAT. All prices are for one user, one computer. For all other subscriptions contact Advice Administration on +44 (0) 845 226 7696 as discounts may be available.
How do I join?
Joining the advice by telephone service is a very easy process, whether by phone, post or online, signing up is extremely simple. At the moment, it is only possible to sign up online by email. All other types of subscription purchases should be made on the 0845 phone number.
- Sign up by post
Click here for a subscription form for you to return to us. The postal address is on the form.
- Sign up by telephone
Ring 0845 226 7686
- Not sure?
Click here to send me a leaflet about the service.
For all other types of subscription including monthly, please contact 0845 226 7686 or e-mail sales@advice.uk.com.